Privacy Policy

Introduction

At Synapt, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy applies to all information collected through our services and any related services, sales, marketing, or events. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about our services, participate in activities on our website, or otherwise contact us. The personal information we collect may include:

• Name and contact information (email address, phone number)
• Business information (company name, role, industry sector)
• Communication preferences and inquiry details
• Any other information you choose to provide

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information, such as:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and exit pages
• Device identifiers and general location information

How We Use Your Information

We use personal information collected via our website for a variety of business purposes, including:

• To respond to your inquiries and provide customer support
• To send you information about our services and updates
• To manage our relationship with you and fulfill contractual obligations
• To improve our website functionality and user experience
• To analyze usage patterns and optimize our services
• To comply with legal obligations and protect our legitimate interests
• To prevent fraudulent activity and enhance security

Legal Basis for Processing

We process your personal information under the following legal bases:

• Consent: You have given us specific permission to process your personal information for a stated purpose
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services
• Legal Obligation: Processing is required by law or regulation

Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your data with third-party service providers who perform services on our behalf, such as:

• Website hosting and maintenance services
• Email communication platforms
• Analytics services to understand website usage
• Data storage and backup services

These service providers are contractually bound to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information where required by law, such as to comply with a subpoena, court order, or legal process, or to respond to government requests.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information. These measures include:

• Encryption of data in transit using industry-standard protocols
• Secure data storage with access controls and authentication
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures for potential data breaches

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. Typical retention periods include three years for client communication records and seven years for contractual and financial records to comply with Thai accounting regulations.

Your Privacy Rights

Under Thai data protection law, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information under certain circumstances
• Right to Data Portability: Receive your personal information in a structured, machine-readable format
• Right to Object: Object to processing of your personal information for certain purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on your consent
• Right to Lodge a Complaint: File a complaint with the Personal Data Protection Committee

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activities on our website. You can manage your cookie preferences through our Cookie Policy page. For more detailed information about the cookies we use and your choices, please visit our Cookie Policy.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of Thailand. If we transfer your personal information outside of Thailand, we will ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically.